Sustainable Quality

Index

Accountability, 129

Accuracy, 146

Action plan, 37, 41–45

Activity, 138

Activity-based costing (ABC), 115–116

Administrative function, 84

Agile and waterfall approach, 110–115

Annualized return rate (ARR), 134

Ansoff product/market growth matrix, 6–7

Appraisal costs, 47–48

Approvals, 117

Attribute charts, 61

Availability, 134

Awakening stage, 100

Basili, V., 41

Belief, 128

Burn-in, 102

Business environment, 28

Business/quality reviews, 135

CAPA. See Corrective and preventive action (CAPA)

Career planning, 119

Cause and effect diagram, 57

Challenges, 117

Change management, 90

Check list, 55–56

Chillarege, R., 76

Cleansing process, 144–145

Clear direction, 149

Clear requirements, 75

Closure phase, 97

Code coverage, 93

Common cause defects, ...