CHAPTER 1

Introduction

The Impact of Quality

Quality Saves Money

What if, with relative minimal investment, your company was able to save between 20 and 30 cents of every dollar it earns or increase revenues or market share by like proportions? This isn’t a rhetorical question; rather what is attainable if one improves the quality of the product or service they deliver. By eliminating poor quality and increasing good quality, companies save money and improve their bottom line.

How much could you save if you did everything “right the first time”? If you knew that everything was done right, you would not need to spend time (and money) on: inspecting, re-inspecting, design changes, bug fixes, testing, retesting, reworking, scrap, troubleshooting ...

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