CHAPTER 4

Functional Quality

Overview of Functions

Efforts toward quality improvement should be made throughout the company. There are quality practices and considerations that can be used in each business function to make quality better. Figure 4.1 shows a typical organizational chart. For each of the functional groups, we will explore areas where changes can be made to improve quality. Collectively, these types of changes improve the overall quality level of the company.

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Figure 4.1 Organization chart

Quality in Hardware Design and Development

Designing new products is the lifeblood of most companies. Creating something new and innovative is ...

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