Contents
Chapter 2 Overview of the Financial Services Industry
Chapter 3 A Short History of the Financial Services and How Technology Has Helped and Hindered
Chapter 4 What Are the Challenges for the Financial Services Industry?
Chapter 5 Trend 1—Remote Working
Chapter 6 Trend 2—Self-Servicing
Chapter 7 Trend 3—Machine Learning
Chapter 8 Trend 4—Robotic Process Automation
Chapter 9 Trend 5—Internet of Things
Chapter 10 Trend 6—Natural Language Processing
Chapter 11 Trend 7—Digital Currency
Chapter 12 Trend 8—Cloud Computing
Chapter 14 Trend 10—Green Computing
Chapter 15 Wrap Up and Looking to the Future
Appendix A: Supplier Selection Checklist
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