It is not uncommon that firms appear to implement new technology for the sake of the technology as opposed to implementing technology to meet some type of business or strategic need.
(In the same way as any major change) this means before starting an implementation then a firm must have a clear business reason to implement it and these reasons must link clearly to the strategy of the firm. For example:
• Cost reduction (such as reducing staff levels or reducing office staff).
• Improving efficiency (such as running certain processes 24 hours per day).
• Reducing errors rates (such as reducing the number of errors by a certain percentage or reducing the cost of errors by a monetary amount).
• Increasing flexibility ...
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