Trend 6—Natural Language Processing
Introduction
What Is Natural Language Processing?
Natural language processing (NLP) is a subset of artificial intelligence that is focused on programming computers so they can (a) understand the human language from a variety of inputs such as e-mails, instant messaging, written communications, and verbal which can then be processed by other systems as well as (b) producing natural language outputs again across various sources such as e-mails, written communication and verbal.
The benefits of NLP are widespread, namely:
• It allows firms to process a large amount of activity (such as customer queries or instructions) very quickly or even instantly without the need for having teams of people to assess ...
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