Transforming Teams

Contents

• Preface
• Introduction

1. Eliza’s Bad Monday at HDS Tech
2. Golden Nuggets
3. Bedtime with Badger and Coyote
4. Quiet Kirby
5. The Stories We Tell
6. Dear Old School Days
7. The Communication Preferences of Homo sapiens
8. The Language of DISC
9. Sales vs. Customer Service
10. The Only One You Can Change Is You
11. Dave’s Critical Conversations
12. Feedback for Claire
13. Lunch with Karen
14. It’s All about Trust
15. Making Promises
16. Managing Promises
17. Unpacking Baggage and Restoring Trust
18. Actions vs. Intentions
19. Components of Collaboration

20. What Eliza Knows—Resources for Managers: Components of Collaboration
    • The Importance of Behavioral Style
    • The Language of Trust
    • Making and Managing Promises
    • Critical Conversations
    • The Badger and Coyote Bring It All Home
    • Eliza’s Golden Nuggets for ...