Chapter 14
It’s All about Trust
In preparation for the work on trust that she and Karen were planning, Eliza sat down with her executive team to set some expectations. She explained what the retreat would entail and made explicit her expectations that the language, distinctions, and material that would be presented in the workshop needed to be both modeled and reinforced by the executive team.
“People will only believe in and support the work we’re presenting if they see their leaders—you—embrace and support these distinctions,” Eliza said to them. “Your teams will be watching you, observing whether you buy into this, whether you are going to change the way you behave with each other and with those around you. And I’m telling each of you now ...
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