Chapter 15
Making Promises
“So are we all convinced that trust is comprised of three components—sincerity, competence, and reliability? Do we see how they all relate to each other?” Karen asked the group once it was reassembled.
Everyone nodded their heads.
“Good! Now, Claire and Dave, both of you please come up to the front and face each other.”
The duo complied.
“Claire, would you please make a request of Dave? Any request that you might make in the normal course of business.”
Claire looked a little puzzled, shrugged, and then said, “Dave, can you get me the initial technical specs for the Y-Line demo?”
“Sure thing,” offered Dave happily.
Karen turned and wrote:
Request: Can you get the technical specs?
Acceptance: Sure thing.
“Thanks Dave ...
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