Chapter 9
Sales vs. Customer Service
When they returned from the break, Charles instructed the group on how to read their own reports and had everyone quietly go over their results. Many laughed out loud as they read their profiles, and many more nodded as they went along.
“The creepiest thing about this is how accurate it is,” shared one participant. Others nodded in agreement. “It’s spot on,” said another.
“Yes, these assessments are highly accurate. It’s amazing how effective they are at capturing not just your natural behavior, but also how you flex to meet the requirements of your job,” offered Charles.
After spending some more time answering questions, Charles finally came to the point of the discussion that Eliza was waiting for. He ...
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