Chapter 12
Feedback for Claire
Eliza had one final piece of business that she wanted to talk with Claire about, and it involved another of her golden nuggets— giving effective feedback . Eliza had recently been reviewing Claire’s performance evaluations for her customer service team. In fact, she made it a point to evaluate all of the performance evaluations in the company, feeling that it was a good indication of the performance goals of her management team in addition to being a window into how well the rank-and-file staff was performing.
In reviewing the evaluations from Claire’s customer service department, she noticed that they differed significantly from those of the production, sales, accounting, and HR teams, where managers had established ...
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