Table of contents - The Manager's Pocket Guide to Workplace Coaching [Book]

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TABLE OF CONTENTS

Introduction

Section I: The Manager as Coach

Coaching in the Workplace

Different Roles for Managers

Coaching Pitfalls

Section 2: The Approach of a Coach

A Coach Is Deliberate and Prepared

A Coach Strives to Be a Great Communicator

A Coach Makes the Coaching Process Mutual

A Coach Is Always Looking for Opportunities to Coach

A Coach Builds a Coaching Environment

Applying the Approach of a Coach

Section 3: The Coaching Process

Gathering Information

Setting the Stage

Encouraging Self-Assessment

Clarifying Goals

Exploring Perspective

Creating a Feedback Loop

Knowing When to Move On

Section 4: Coaching Conversation Skills

Focused Listening

Reflection of Feeling

Giving Feedback

Process Communication

Summarizing ...

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