Applying the Approach of a Coach
Now we’ll practice how to take the approach of a coach by looking at possible responses to the following situation. After reviewing the different responses to the scenario, identify which aspects of the approach of a coach are or are not exemplified in the answers.
A new employee has just joined your staff. He has made a big error in a key report that was reviewed by senior management. You say:
A. “Don’t ever do that again. We’ll talk about this more during your 30-day review.”
B. “When we’re both free this afternoon, let’s meet to debrief how the mistake happened and how we can help you to do better the next time.”
C. “You’ve got me so angry. Just don’t talk to me for the next week.”
D. “You seem upset about ...
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