The Manager's Pocket Guide to Workplace Coaching

A Coach Strives to Be a Great Communicator

Coaching involves communicating in spoken or written form. Thus, effective communication skills are critical.

Communication is never an exact experience because the message goes through a series of filters. Let’s review the communication process.

The process goes like this:

  I’ve got something I want to communicate, so I’m acting as the message sender. This message goes through my filters. I form that message into certain words and nonverbal signals that I send outwards. This selection affects the message. ...