Contents
1. The Wondrous and Perilous Properties of Data and Information in Organizations
2. The (Often Hidden) Costs of Poor Data and Information
3. Assessing and Improving Data Quality
Part II: Putting Data and Information to Work
5. Bringing Data and Information to the Marketplace
6. Bringing Data and Information to the Marketplace
Part III: The Management System for Data and Information
7. Social Issues in the Management of Data and Information
8. Evolving the Management System for Data and Information
Appendix A: The Ascent of Process
Appendix B: Information Technology’s Support for Data and Information
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