CHAPTER SEVEN
Social Issues in the Management of Data and Information
Data and information give rise to heated passions and brutal politics. I am virtually certain that this has always been so, if for no other reason than the tendency of the powerful to hoard data and information. But I suspect that passions and politics are growing. If nothing else, the existence of more data, more needs, and more managers means there is more to fight about.
A certain amount of politics is normal and healthy. Managers should engage in spirited debates over the best ways to leverage their assets. And reasonable managers can disagree about the best point in the delivery chain at which to measure market share or how to include a data set with known inaccuracies ...
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