The HR Scorecard

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Contents

Foreword by David Norton

Preface and Acknowledgments

1 HR as a Strategic Partner: The Measurement Challenge

2 Clarifying and Measuring HR’s Strategic Influence: Introduction to a Seven-Step Process

3 Creating an HR Scorecard

4 Cost-Benefit Analyses for HR Interventions

5 The Principles of Good Measurement

6 Measuring HR Alignment

7 Competencies for HR Professionals

8 Guidelines for Implementing an HR Scorecard

Appendix: Research and Results

Notes

About the Authors

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