The HR Scorecard

Preface and Acknowledgments

PROFESSIONALS IN HUMAN RESOURCES are increasingly challenged to take a more strategic perspective regarding their role in the organization. We find that as HR professionals respond to this challenge, measuring HR’s performance and its contribution to the firm’s performance consistently emerges as a key theme. This should come as no surprise. The last decade has been highlighted by an ever-increasing appreciation for the value of intangible assets and the associated trend toward strategic performance measurement systems such as Robert Kaplan and David Norton’s Balanced Scorecard. New opportunities for HR professionals, new demands for HR’s accountability, and new perspectives on measuring organizational performance ...