The Art of Helping

TABLE OF CONTENTS

ABOUT THE AUTHOR

DEDICATION

PROLOGUE

ACKNOWLEDGEMENTS

  I. INTRODUCTION

1.  HELPING AS A WAY OF LIFE

•  For Better or Worse

 II. THE HELPING PROCESS

2.  THE HELPEE’S CONTRIBUTION— INTRAPERSONAL PROCESSING

•  Involvement in Processing

•  Exploring Human Experiences

•  Understanding Human Goals

•  Acting upon Programs

•  Feedbacking Information

•  Summary

3.  THE HELPER’S CONTRIBUTION— INTERPERSONAL PROCESSING

•  Attending to Facilitate Involvement

•  Responding to Facilitate Exploring

•  Personalizing to Facilitate Understanding

•  Initiating to Facilitate Acting

•  Facilitating Feedback

•  Summary

III. HELPING SKILLS

4.  ATTENDING—INVOLVING THE HELPEE

•  Preparing for Attending

•  Attending Personally

•  Observing

•  Listening ...