Contents
Chapter 1 Convention Center Business Fundamentals: Derivatives
Chapter 2 Sales and Marketing Derivatives
Chapter 3 Earned (or Operating) Service Revenue Details: Derivatives
Chapter 4 Operating Expense Details: Derivatives
Chapter 5 KPIs Applied: The Case of the Declining Profit Margin
Chapter 6 Security and Safety Derivatives
Chapter 7 Facility Condition and Capital Spending Derivatives
Chapter 8 Human Resources Derivatives
Chapter 9 Sustainability Derivatives
Chapter 10 Presenting and Displaying KPIs
Chapter 11 Framework and Context and Steps for Implementing a KPI Program
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