CHAPTER 2

Sales and Marketing Derivatives

KPI: Percentage of Contribution by Each Marketing Channel Resulting in Contract Execution

Owner

Sales Department

Data Sources and Collection

The Sales Department, the Social Media Manager, and the CVB will have all this information with annual results for all channel categories.

Reporting Frequency

Annually

Why This KPI Is Useful

This KPI records marketing channel contributions that result in a signed license agreement. Results from this data will inform marketing spending and investments and, most importantly, Sales Department’s advertising expense and sales time allocated to each channel. While there are no industry benchmarks for comparison, there is plenty of published research on the ...

Get Improving Convention Center Management Using Business Analytics and Key Performance Indicators, Volume II now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.