CHAPTER 8

Human Resources Derivatives

KPI: Employee Engagement

Owner

Human Resources

Data Sources and Collection

The source of data is an employee engagement survey, administered through a human resources contractor at first, with follow-up surveys that can be handled by the Human Resources Department

Reporting Frequency

As often as necessary if human resource problems need greater clarity and a course of action.

Why This KPI Is Useful

Employee engagement measures the level of commitment employees have for their job. Employee engagement surveys are an alternative to employee satisfaction surveys. The two surveys may seem similar, but they are not. They differ in profound ways. The management consulting firm, Custominsight, describes ...

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