Change Management for Risk Professionals

Contents

List of Figures

Preface

Acknowledgments

Author

Organization of the Book

Part 1

1Change Management

Learning Objectives

The Concept of Change Management

Systems and Change

Situational Example: Business Continuity and a Systems Perspective

COVID-19 Systems Example

Kotter’s Change Model

Justification of the Change Initiative

Support Involves Making Allies and Finding Champions

Relate the Initiative to the Employees – Create Vested Interests

Communication

Address Resistance to Change

Develop the Implementation Plan to Capture Regular Low-Hanging Fruit (Planned Wins)

Reinforce the Initiative with Regular Communications – Keep the Energy Going

Project Change to a Program – Make it Part of the Organizational Culture

Examples of Action ...