CHAPTER 5
Employee–Employee Conflict
The health of any workplace is determined by how effectively conflict is utilized. A core awareness for all leaders is to realize that managing conflict is a choice and is more about leader behaviors than their employees in conflict.
Introduction
Chapters 5 and 6 (and Chapter 2 in Volume II) provide models that can be applied in various conflict situations. This chapter is devoted to conflict between two employees who have no legitimate authority over each other.
Were you surprised when you just read that managing conflict is a choice? This point is critical. You cannot choose whether conflict exists. Conflict exists in every workplace. However, you can take advantage of the opportunities presented by these ...
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