CHAPTER 6
Manager–Employee Conflict
“I could stand no more, so I finally put X on a performance plan”
—countless managers
“I cannot figure out my manager.”
—countless employees
Introduction
This chapter’s activity is used as a best practice in some organizations before placing any employee on a performance-improvement plan. It was created by Robert P Crosby and first presented in his book Cultural Change in Organizations.
Consider this scenario, which I have seen in many organizations—a manager has not been satisfied with an employee’s performance for a long time. The manager then puts the employee on a performance-improvement plan, which surprises the employee. In other words, the manager was disappointed for quite some time yet hoped the employee ...
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