Behind Human Error, 2nd Edition

CONTENTS

List of figures

List of tables

Acknowledgments

Reviews for Behind Human Error, Second Edition

About the Authors

Preface

PART I AN INTRODUCTION TO THE SECOND STORY

1 The Problem with “Human Error”

2 Basic Premises

PART II COMPLEX SYSTEMS FAILURE

3. Linear and Latent Failure Models

4 Complexity, Control and Sociological Models

5 Resilience engineering

PART III OPERATING AT THE SHARP END

6 Bringing knowledge to bear in context

7 Mindset

8 Goal conflicts

PART IV HOW DESIGN CAN INDUCE ERROR

9 Clumsy use of technology

10 How computer-based artifacts shape cognition and collaboration

11 Mode error in supervisory control

12 How practitioners adapt to clumsy technology

PART V REACTIONS TO FAILURE

13 Hindsight bias

14 Error as information

15 ...