10HOW COMPUTER-BASED ARTIFACTS SHAPE COGNITION AND COLLABORATION
A MAP: THE IMPACT FLOW DIAGRAM
Figure 10.1 provides an overall map of the process by which the clumsy use of new computer technology affects the cognition and behavior of people embedded in an operational system, creating the potential for problems which could contribute to incidents or accidents. The figure is a schematic of the results of research on the relationship of computer technology, cognition, practitioner behavior, and system failure. We will refer to it as the Impact Flow Diagram because it maps:
how technology impacts cognition in context,
how cognition impacts behavior ...
Get Behind Human Error, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
