6BRINGING KNOWLEDGE TO BEAR IN CONTEXT
CONTENT, ORGANIZATION AND ACTIVATION OF KNOWLEDGE
As the name suggests, this chapter deals with practitioners’ knowledge of the technical system. This part of knowledge factors is more or less familiar ground for decision theorists, expert system designers, and technical experts. But in the arena of cognitive analysis, knowledge factors is a broader category. It also includes the organization and application of the knowledge, that is, the extent to which the knowledge can be used flexibly in different contexts. It includes an examination of the types of processes that “call to mind” specific items of knowledge relevant to the situation at hand. In other words, the category encompasses the way that practitioners ...
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