PART IVHOW DESIGN CAN INDUCE ERROR
This part of the book describes several classic deficiencies in computerized devices and how these negatively influence practitioner cognition and collaboration. Characteristics of computerized devices that shape cognition and collaboration in ways that increase the potential for error are one type of problem that can contribute to incidents. The presence of these characteristics, in effect, represents a failure of design in terms of operability (i.e., a kind of design “error”). We will show why these device characteristics are deficiencies, and we will show how the failure to design for effective human-computer cooperation increases the risk of bad outcomes.
The first chapter of this part deals with what we’ve ...
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