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Contents

Tables and Figures

Publisher’s Message

Introduction by Greg Watson

Chapter 1. TQM and Hoshin Kanri

Hoshin Kanri and Target Control

Target and Policy

Target Deployment

Means Deployment

Target Deployment and Means Deployment

Hoshin Kanri and Control Items

Hoshin Kanri and QC Circles

Chapter 2. Promotion of Hoshin Kanri

Overall Control System

Hoshin Kanri: Basic Concept

Hoshin Kanri as a Part of TQM

Basic Promotion of Hoshin Kanri

Chapter 3. Control Items for Hoshin Kanri

The Role of Control Items in Hoshin Kanri Systems

Definition of a Control Item

System of Control Items

Concept of Control Items

Advantages of Determining Control Items

The Origin of Control Items in Hoshin Kanri

Target Deployment and Control Items ...

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