CHAPTER 2

Promotion of Hoshin Kanri

Born as a part of TQM, hoshin kanri is a system for quality control and continuous improvement activities. It has been given various definitions, the simplest of which are listed in Table 2-1.

Table 2-1. Definitions of Hoshin Kanri

November 1984

K. Nayatani, Way of Looking and Thinking of Things (JUSE):

Hoshin kanri is a systematic control activity for the achievement of annual management policy (president’s policy) based on a company motto, management concepts, long/medium- term plans, etc., on which all job levels perform PDCA for harmonizing each policy.

November 1984

S. Mizuno, Companywide Overall QC (Nikka-Giren):

Hoshin kanri is to improve performance continuously by disseminating and deploying ...

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