CHAPTER 1
TQM and Hoshin Kanri
Japanese quality control in its present form is based on the statistical quality control (SQC) that was brought over from the United States after World War II. Later in Japan we developed total quality control (TQC), which in other countries has come to be known as CWQC (companywide quality control) or TQM (total quality management).
The transition from SQC to TQC occurred during the years 1961 to 1965 in companies whose achievements in quality earned them the Deming Prize. These companies were Nissan Automotive (1960), Teijin and Nippon Denso (1961), Sumitomo-Denko (1962), Nippon-Kayaku (1963), Komatsu (1964), and Toyota Jiko (1965). During this period the concepts of control items and hoshin kanri, or policy ...
