Notes
Chapter 1
1. Rutherford (2018). Case based on interviews with Linda Rutherford and documents provided by Southwest Airlines (personal communications, September, 2018 and October, 2018).
2. https://www.swamedia.com/releases/release-de080387b716f7f68a21d1f86491d2a4-initial-statement-southwest-airlines-flight-1380
Chapter 2
1. Grunig and Hunt (1984, p. 4). Emphasis in original.
2. Heath and Bowen (2002).
3. Zerfass et al. (2018, p. 46).
4. Grunig, Grunig, and Dozier (2002, p. 2).
5. Public Relations Society of America (2018).
6. Bowen et al. (2006).
7. Frandsen and Johansen (2017, p. 1).
8. Zerfass et al. (2011).
9. Pritchard and Smith (2015); Men and Bowen (2017).
Chapter 3
1. Bowen (2016a).
2. Grunig and Hunt (1984). ...
Get An Overview of The Public Relations Function, Second Edition, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
