CHAPTER 2
Quality and Manufacturing Industries
The Role of the Specification
The customer expectations of a manufactured product are expressed in specifications. Users come across them at a summary level in product and service marketing literature in brochures, catalogues, and increasingly online in web pages.
Manufacturing to specifications is underpinned by processes, procedures, and systems that enable and assure delivery, use and disposal of the product according to the specification.
System Approaches to Conformance to Specifications
The aim on all sides is “Do the right thing, right first time, every time, on time.”1 No one wants anything less than perfect conformance to their expectations as defined in the specification and perceived and ...
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