Why Quality Is Important and How It Applies in Diverse Business and Social Environments, Volume I - Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I [Book]

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Contents

Acknowledgments

Chapter 1 Introduction

What Is Quality and What Does It Entail?

Who Is the Publication Aimed at and How Could It Be Used?

Chapter 2 Quality and Manufacturing Industries

The Role of the Specification

System Approaches to Conformance to Specifications

Scope and Boundaries of Quality

Central Role of the Specification

Circular Economy

Eco-Parks and a New Industrial Revolution

Technology Verification

Life-Cycle Perspective and Analysis

Chapter 3 Quality and Service Industries

What Is a Service Business or Organization?

Internal and External Customers

Going the Extra Mile and the Importance of Family

Chapter 4 Quality, Risk, Opportunity, and Improvement

Consistency and Variation

Coefficients of Variation

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