CONTENTS
Soft Skills Yield Hard Results
1 Commit to Leadership First, Everything Else Second
Delivering Results Through People, by People, and with People
2 Lead Differently Than You Think
Think Analytically, Act Collaboratively
3 Embrace Your Softer Side . . .
(and Move from Good to Great as a Result)
4 Forge Right Relationships, Drive Right Results
Go Sideways to Move Ahead
5 Master Communications: Always and All Ways
Compelling the Action You Need
You Can’t Lead If Others Won’t Follow
Increase Capability and Capacity to Deliver Results
8 The Professional Payoff: Delivering Business Results
You Get to Maximize IT Value—the Job You Signed Up to Do
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