BUILD PEOPLE, NOT SYSTEMS
INCREASE CAPABILITY AND CAPACITY TO DELIVER RESULTS
Gerald Shields, CIO of Aflac, the large insurance company, vividly recalls the “aha” moment, a specific day in April 1997, when he realized his role needed to fundamentally change. It came after IT finished—on time and on budget—a huge, complicated project. The group had relentlessly driven to the goal and brought it across the finish line, albeit via a “death march” of continuously long days—that ended well into the night—and weekend after weekend of work.
Once we were done, I looked around and realized that there was no one around to celebrate with me. By the time ...
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