Performance through Diversity and Inclusion

6 Structured interaction practices for adaptive behavioral learning

Systematic reviews of research-based evidence discussed in the two previous chapters repeatedly emphasize the importance of workplace conditions and procedures in activating or countering exclusionary forces that inhibit performance and equity. Here, keeping in mind those forces and programs that counteract them, such as accountability and cross-job collaboration, we discuss how individuals and groups adapt to diversity by learning how to work effectively, inclusively together as they engage in inclusive interaction practices. Those inclusive interaction practices and processes for adaptive behavioral learning, labeled adaptive learning, as illustrated in Figure 6.1, are the ...