Performance through Diversity and Inclusion

5 The performance issue

How overcoming exclusion matters for workgroup effectiveness

Since the social forces producing distancing and exclusion are natural and pervasive, savvy organizational leaders, managers at all levels, and researchers must consider whether and how an increasingly diverse workforce can produce high performance. Overcoming exclusion by experiencing inclusive interactions is the main focus of this chapter, as depicted in Figure 5.1. This chapter discusses a series of questions that people in these roles, as well as researchers, should ask. Addressing these questions by drawing on research from several different academic fields provides insight into the realistic possibilities for organizations to achieve high performance ...