Organizational Behavior, 17e

E

• Eckman’s Facial Coding System, 128

• Economic shocks, change and, 605, 606

• Economic uncertainties, stress and, 624

• Effective managers, 9–10

• Effectiveness, 31, 575

  • evaluating group, 299

  • of group decision making, 296

• Efficiency, 31, 296

• Effort–performance relationship, 229

• E-learning, 574–575

• Electronic trading, 3–4

• E-mail, as communication, 354–355, 361–362

• Emotional Competence Inventory (ECI-2), 117

• Emotional contagion, 123

• Emotional dissonance, 115

• Emotional intelligence (EI), 115–117, 337, 384

• Emotional Intelligence Assessment, 117

• Emotional labor, 113–115

• Emotional sharing, 345–346

• Emotional states (OB Poll), 107

• Emotional suppression, 119

• Emotion regulation

  • ethics of, 120

  • influences/outcomes, 118

  • techniques, 118–120

• Emotions, moods and ...