OB Applications of Emotions and Moods
7 Apply concepts about emotions and moods to specific OB issues.
Our understanding of emotions and moods can affect many aspects of organizational behavior including the selection process, decision making, creativity, motivation, leadership, negotiation, customer service, job attitudes, deviant workplace behavior, and safety. Let’s think through each of these.
Selection
One implication from the evidence on EI is that employers should consider it a factor in hiring employees, especially for jobs that demand a high degree of social interaction. In fact, more employers are starting to use EI measures to hire people. For example, a study of U.S. Air Force recruiters showed that top-performing recruiters exhibited ...
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