Chapter Review
MyManagementLab
Go to mymanagementlab.com to complete the problems marked with this icon.
Questions For Review
4-1 How are emotions different from moods?
4-2 What are the sources of emotions and moods?
4-3 What impact does emotional labor have on employees?
4-4 What is affective events theory?
4-5 What is emotional intelligence?
4-6 What are some strategies for emotion regulation?
4-7 How do you apply concepts about emotions and moods to specific OB issues?
Experiential Exercise The Happiness Test
Class members begin by taking out a piece of paper and recording the appropriate answer for themselves next to each of the words below. ...
Get Organizational Behavior, 17e now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
