Contents
PART A Context of management accounting in public services
CHAPTER 1 Public service organisations and the public sector
What are the distinctive features of public services?
Challenges facing public services
Aims and structure of this book
CHAPTER 2 Operations management of public services
Aspects of public service operations
Operations management activities in public services
Relevance of management accounting
CHAPTER 3 The importance of strategy in public services
The nature of strategic management
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