Figures
3.1 Aspects of strategic management
3.2 Stages of strategic business planning
3.3 Strategic development strands
3.4 Strategic management implementation
5.1 Management accounting and decision making
6.1 Financial and management accounting
6.2 Management accounting and levels of management
6.3 Organisational and individual goals
7.1 Period costs and product costs
7.2 Direct and indirect costs: hospital example
7.4 Generic cost model for public services
8.1 Aspects of operational/tactical decisions
9.1 Value chain in public services
9.2 Programme/client group analysis
9.3 Client group analysis in multi-agency working
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