Table of Contents - Innovative Change Management (ICM) [Book]

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Contents

SECTION I What Is Innovative Change Management (ICM)?

Chapter 1 Introduction to Innovative Change Management

Opening the Door to Change

Change Is Always Personal

Important Definitions Used in This Book

Two Types of ICM

Implementing PCM

Magnitude of Change Activities

The Status Quo Level

The Four Key ICM Factors

Chapter 2 The AS/IS Environment

Project Change Management Addresses People Problems

Innovation Areas

Today’s Employee

That’s Not Fair

The Open-Minded Employee

Chapter 3 Important Background

Building Commitment

Institutionalized Commitment

Internalized Commitment

Five-Way Communications

The Downside to Improvement (Layoffs)

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