10 Managing Work Groups and Work Teams

A photo shows a person holding up a board with the words, Teams almost always outperform employees working individually.

STOCK4B GmbH/Alamy Stock Photo

Learning Outcomes

  1. 10-1 Define group and describe the stages of group development.

  2. 10-2 Describe the major concepts of group behavior.

  3. 10-3 Discuss how groups are turned into effective teams.

  4. 10-4 Discuss contemporary issues in managing teams.

Management Myth

Based on news reports, you’d think that every organization has restructured itself around teams. And it’s widely believed that team-based organizations will always outperform more traditional organizations structured around individual efforts. As you’ll see in this chapter, teams can be very effective devices for ...

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