Fundamentals of Management, 11/e

5 Major Concepts of Group Behavior

1. 10-2 Describe the major concepts of group behavior.

1 Roles

Behavior patterns expected of someone who occupies a given position in a social unit

• We adjust our roles to the group we belong to at the time.

• Employees attempt to determine what behaviors are expected of them by: reading their job descriptions, getting suggestions from their bosses, and watching what their coworkers do.

  • —Role conflict happens when an employee has conflicting role expectations.

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2^a Norms

Acceptable standards shared by a group’s members

Each group has its own unique set of norms. Most organizations have common ...