SECTION A
An Overview
Chapter 1 Total Quality Management with Six Sigma
Chapter 2 Continual Improvement and Competitive Edge
Chapter 3 Basics of Continual Improvement Process
Chapter 4 Process and Quality of Process
Most ailing organisations have developed a functional blindness to their own defects. They are not suffering because they cannot resolve their problems, but because they cannot see their problems
– John Gardner
All great truths begin as blasphemies
– George Bernard Shaw
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