CHAPTER 1
Total Quality Management with Six Sigma
The greatest difficulty in the world is not for people to accept new ideas, but to make them forget about old ideas
– John Maynard Keynes
SYNOPSIS
The eight management principles of total quality management are customer focus, leadership, involvement of people, process approach, systems approach, continual improvement, factual approach to decision-making and mutually beneficial supplier relationships. Each one of these eight principles is explained. Six Sigma is a tool for continual improvement. The focus of Six Sigma is on achieving improvement through reduction in ‘variability’. The meaning, purpose and role of Six Sigma as a key tool of continual improvement are explained. The way Six Sigma ...
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