CHAPTER 3
Basics of Continual Improvement Process
At least 80% of white-collar jobs, as we know them today, will disappear entirely or be reconfigurated beyond recognition in just the next 15 years. The transformation may be Ugly and Painful, but it is on with Unimaginable Fury. There is no opt-out button
– Tom Peters
SYNOPSIS
Continual improvement process is a combination of two distinct processes—‘restoration’ to normalcy from an unsatisfactory status and ‘breakthrough’ to reach a new improved state not attained earlier from the current level of normalcy. Tools and techniques play a key role to attain restoration followed by breakthrough. A more important role is played by technical know-how, intuition and conjecture.
Continual improvement ...
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